General terms and conditions

Delivered by Colissimo, Chronospost or through a private delivery company

Customized Delivery

At Le Comptoir Canadien, we pay particular attention to the delivery of your products: deadlines, reliability and adaptability. Nothing is left to chance. Regardless of the type of product you order, Le Comptoir Canadien will choose the appropriate delivery method...

Shipping

Packages are usually shipped the same day, or the following day, after receipt of payment. They are sent via courier with a tracking number and delivered with a required signature. Big packages can also be shipped via carriers and delivered still with a required signature. Whichever the chosen delivery method, we provide you the ability to track your package, either through your chosen courier or through your online customer account.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, whereas the shipping costs vary according to the total weight of the package. We recommend that you combine all your items into one order. On our end, we are not able to combine two orders placed separately and shipping charges will apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are customized and your items are properly protected.

In the event of damage to one or more items contained inside a package, Le comptoir canadien may proceed with an exchange or refund at its discretion only if the customer has expressed remarks the carrier upon delivery.

Specific instructions for International Delivery

For international deliveries, customs fees and/or taxes of different kinds may be required upon final delivery. They do not appear in the prices displayed by Le Comptoir Canadien, as our store is not in any way responsible and, consequently, do not manage them at all.

European Countries:

We ship to all European countries at your place with the possibilities of using relay points or post office pick-up, depending on the country.

If the delivery time of parcels in France is on average 48H, it will be necessary to add 1 to 2 days for the majority of the other European countries.

Those indicating delivery times are provided by the Post and very often respected, by the way, Le Comptoir Canadien should not be considered as responsible should any delay could occur, especially during christmas period. 

Countries outside of Europe:

We export to more than 60 countries worldwide with variable delivery times according to the destination; if no transport solution is offered to you during the confirmation of your order, contact us and we will inform you about your shipping rates and options.

Specialized Advice

Do you have any questions? We are here to help. At Le Comptoir Canadien we will be happy to discuss with you any of the features of our products.

Do not hesitate to contact us, we will be able to answer you, share with you clarifying information or even quote you a customized solution from time to time.

Satisfaction Guaranteed

If you are not satisfied with a purchase, Le Comptoir Canadien offers you 14 days to return the item(s) from the date of delivery of the order.

Regardless of the reason, simply foolow the instructions given in the next tab "Return conditions".

Le Comptoir Canadien will then reimburse you for your purchase(s), including the invoiced shipping costs.

Of course this refund policy applies only to the extent that the product is returned in its original packaging, complete, and in perfect condition (showing no evidence of deformation, scratches or cracks, and unopened with respect to food) and this, within a reasonable delay after agreement obtained, so 15 days.

Upon receipt of the item(s) we will send you a quick refund for the amount of your order.

Quality Assurance

At Le Comptoir Canadien we want to offer you the best of Canada!

For this reason, it is not enough to love this country (as the majority of French rightly do), but to be able to demonstrate a real experience and know it intimately from one coast to the other; from the maritime provinces in the East to the province of British Columbia in the West.

It is with this exceptional knowledge of the culture and products of the second largest country in the world (14 times France!), known for its winters, the warmth of its inhabitants, the sweetness of its way of life, and its wilderness, that Le Comptoir Canadien is at your service.

The history and geography of Canada, as well as its political traditions stemming from the British monarchy, are also important for understanding the country's identity and the relationships with its people and suppliers.

The strength of Le Comptoir Canadien, therefore, is in using this experiential knowledge in choosing the top quality items we offer, finding the most reasonable prices and working with the best suppliers around.

It is well known that in Canadian construction or manufacturing, "We build big!".

It is thanks to our unique known-how and in this spirit, that Le Comptoir Canadien offers you products and items adapted to your needs, desires, and pleasures; very effective, durable, authentic, and original, in the purest Canadian style, made by professionals who are masterful in their areas of expertise, in terms of cold weather materials, outdoor activities, nature, or culinary specialties.

Methods of Payment

Le Comptoir Canadien guarantees you reliable and secure payment, and offers you several payment methods for your order.

Choose the solution that suits you best.

• Secure 3D payment via our banking partner CIC-Crédit Mutuel (Debit Card, Credit Card: MasterCard, VISA, American Express)

• Secure payment via PayPal (your account, if you have one) or a classic bank payment on the PayPal website without needing a PayPal account

• By Bank Transfer (follow the instructions on the screen)

With any method, upon confirmation of the appearance of your payment on our account, we will send you your order.

Our prices are subject to change at any time (including during sales periods), and sets the conditions under which the customer purchases at the time of his order. Consequently, in any case it cannot be claimed for any compensation, reimbursement or credit for orders placed before price changes.

If you are not satisfied with a purchase, Le Comptoir Canadien offers you 14 days to request a return of the item(s) from the date of delivery of the order (except special offer specified on the wensite). From the return agreement date given by Le Comptoir Canadien, the item(s) must be shipped within 14 days.

In order to benefit from this special policy, please contact us prior to returning the product by logging in to your account / History and details of my orders / Detail of your order, then check the box of the product(s) concerned. Next please specify a reason (in the field provided for this purpose) and whether you would like a refund or exchange, and then follow the instructions that will be given.

The return address is:

Le Comptoir Canadien
638 route de chez Coppier
74940 Les Ollières
FRANCE

Le Comptoir Canadien then agrees to exchange the item(s) or to issue you a full refund for your purchases, including delivery charges (those paid when ordering), once the item(s) is in our possession.

Of course, our refund or exchange policy only applies to the extent that the product is returned in its original packaging, intact and in perfect condition (showing no evidence of deformation, scratch or crack). Delicatessen items (foodstuff and berages) are not subject to any refund or exchange.

Upon receipt of the product, returned at your expense, we will either send you another product in exchange, at our expense, or credit a full refund in the amount of your order (depending on which option you would prefer.)

No re-shipment of an exchanged product can take place before full payment of the amount of delivery costs to re-ship to the customer (as mentioned above) is paid, as well as the difference in price between the old item that has been exchanged to the new item to be re-shipped (if the new item is more expensive and requires corresponding payment, we will send you an invoice electronically for example). In the case where the 2nd item would be cheaper than the 1st, we will refund you the difference.

If a customer returns all or part of an order to Le Comptoir Canadien without our prior knowledge and agreement as explained above, or in spite of a refusal from Le Comptoir Canadien for a return or exchange (for reasons of exceeding the return deadline of 14 days, for example, or for any other reason that is considered valid), and is evidenced by the fact that the status of the request for return does not explicitly show this agreement, the customer will then be subjecting himself to the possibility of not seeing his product exchanged or not be refunded (whichever is his request) and to have to bear the shipping costs of re-sending the item(s) to be able to recover them (which would still remain the owner's possession).

Beyond the 14th day, no request for refund, exchange or credit of purchased products will be accepted and/or will not give rise to any financial contribution (apart from the legal guarantee applicable on the specific products concerned).

In case of contestation, any dispute must be brought before the Commercial Court of Annecy (74) where Le Comptoir Canadien is registered in the RCS. (Register of Commerce and Companies).